TRANSPORT TERMS AND CONDITIONS

The following general transport conditions apply to trips operated entirely by OnniBus or a subcontractor of OnniBus.

The terms consist of general transport conditions and separate terms regarding travel by double-decker and single-decker buses.

OnniBus' online store also sells tickets for other operators; for these trips, the operator's own transport terms apply, which can be checked on the operator’s own website.

We are not responsible for any disruptions, whether our own or caused by a third party, that may prevent the purchase of tickets in advance.

You must be at least 18 years old to purchase tickets and services from this site.

1. Changing and Cancelling Tickets

1.1. Changing Ticket

Only tickets purchased directly from the OnniBus online store are eligible for changes. This includes both OnniBus’ own services and partner-operated routes sold through our ticket shop, excluding ferry tickets and bus journeys outside Finland. Tickets purchased from third-party sellers (such as Matkahuolto or R-Kioski) cannot be changed via OnniBus services. Exceptionally, tickets bought via Perille.fi, can be changed.

The change must be made no later than one hour before the original bus’s scheduled departure time.
The new trip, however, can depart less than one hour after the change has been made.

Customers must make the change themselves, as OnniBus cannot do it on their behalf due to the required service fee.

Ticket changes are available only via browser, not in the mobile app.
Tickets purchased through the app can still be changed using the browser version.

You do not need to be registered or logged in to a User Account to make a change.

All passengers under the same reservation number must be changed at once — you cannot change a single passenger’s ticket separately.

What can be changed:

Date and departure time
Departure and/or arrival stop (within the same route)
Origin–destination (a completely new route)
Seat selection

What cannot be changed:

The number of passengers
Discount categories
The booker’s details (e.g. email or name)

There is no change fee for switching seats only. However, if you select a paid seat type that was not included in your original booking, the seat fee will apply.

If the new ticket is more expensive than the original, customer will pay the price difference.
If the new ticket is cheaper, the difference will not be refunded.

If original booking included add-ons (e.g. extra luggage or a local transport ticket), their value will be counted toward your new purchase. These add-ons will not transfer automatically but can be re-added during the ticket change process.

The booking fee does not increase your balance and is not charged again during the change.

The change fee is 5 € per passenger per journey.
A guaranteed connecting journey counts as one combined trip, so only one change fee per passenger is charged.
For round trips, a separate fee applies for each direction.
Bookings made with EXTRA codes are charged the fee for two passengers.

Campaign codes can be used for the new ticket as well, including loyalty program discount codes.

If original ticket was purchased with a campaign code, that same code cannot be reused for the modified ticket — customer will pay the fare difference instead. The code will then be released for future use.
If your ticket was booked with an EXTRA or POSSE code, re-enter that code in the “Campaign code” field during the change to keep the discount.

Tickets can be modified unlimited times. Each change costs 5 € per passenger per journey.
Please note that changes do not earn loyalty points toward free trips.

1.2. Cancelling ticket: OnniTurva

Tickets can be cancelled if an additional service called OnniTurva has been added to the ticket in the shopping cart, and the cancellation request is made in writing to customer service by email at least 48 hours before the trip. Late cancellation requests will not be considered. OnniTurva can be purchased up to 49 hours before the trip, and cannot be purchased after that.

OnniTurva is ticket-specific. OnniTurva must be added to both the outbound and return tickets separately if protection is desired for the entire booking. A guaranteed transfer connection requires only one OnniTurva. OnniTurva cannot be added to a ticket after purchase. OnniTurva only applies to cancellations and cannot be used to change a ticket. Extra or incorrectly purchased OnniTurva services cannot be cancelled, and no compensation will be given for them.

When a trip is cancelled using OnniTurva, the ticket price will be refunded to the customer within two weeks via the same payment method used for the original purchase. The refund applies to the ticket price and any additional services, such as a better seat reservation or local transit tickets. We do not refund booking fees or the cost of OnniTurva.

OnniTurva can only be purchased for OnniBus' own trips. OnniTurva is not available for trips operated by OnniBus' partner operators or for transfer connections between OnniBus and its partners.

2. Purchasing Tickets

We charge an administrative booking fee of 1 euro for each transaction made in our online store. One transaction may include several tickets. Prices in the online store vary according to demand.

When purchasing from the driver, the ticket price is higher than when purchasing online. Drivers only sell tickets if there is space available on the trip. Payment to the driver is only accepted by card, except on the following trips that accept cash: OB-22, -23, -25, -39, -43, and OB-71 on the Porvoo-Loviisa-Kotka sections. In addition, cash is accepted for the local routes KA-15, -16, -17, -18, -19, -22, -60, -61, -70, -71, and -72, which are also available in the online store.

Only exception is OB99 to/from Länsisatama harbour where driver does not sell tickets. All passengers must have pre-booked ticket from our webshop.

Additional services are limited in number per trip. Please note that additional services must be purchased before the service departs from its first stop. After departure, additional services can no longer be purchased. Additional services include baggage fees, OnniPikalähetys, pet fees (only for single-decker buses), and bicycle space (only for single-decker buses).

3. Traveling with Children

Each passenger, including children, must have a ticket to guarantee a seat on the bus. A child cannot travel in an adult's lap. A child can bring a car seat for the trip, but we do not provide car seats. On the bus, the child must use the seatbelt or child restraint device installed on the seat.

OnniBus does not have a minimum age limit for children traveling alone. While the bus driver is responsible for all passengers, guardians should be aware that the driver is not responsible for looking after children on the bus; the child remains under the guardians' responsibility. Minor children traveling alone on the bus are the responsibility of their guardians.

If desired, a child passport signed by the parent or guardian may be taken along as an example.

4. Boarding the Bus

For tickets purchased through our online store, the reservation number or QR code serves as the travel ticket, and you must present it to the driver before boarding the bus. The reservation number must always be with you in case the QR code cannot be read. A name is not sufficient for boarding. The ticket is valid between the stops indicated on the ticket. You should keep the ticket with you for the entire trip.

You should arrive at the departure point 15 minutes before the scheduled departure time. This will give you enough time to board the bus and help avoid delays. You must signal to the driver at the stop.

5. Traveling

No Smoking: Smoking or using e-cigarettes is not allowed on our buses. The driver may ask the passenger to leave the bus if they do not comply with the no-smoking rule.

No Alcohol: Drinking alcohol is prohibited on our buses. The driver may ask the passenger to leave the bus if they do not comply with the no-alcohol rule.

The driver may refuse to allow boarding if a passenger is intoxicated or deemed a danger or nuisance to other passengers.

If travel is denied or interrupted for the reasons mentioned above, OnniBus is not responsible for any costs incurred, and the ticket price will not be refunded.

Respect Other Passengers: Use headphones, avoid talking loudly on the phone, and refrain from using strong perfumes.

OnniBus is not responsible for items left behind on the bus. Lost items are delivered to lost and found offices. Find more details here.

6. Luggage

For the safety and comfort of all our passengers, we limit the size, type, and amount of luggage and other items allowed on board, and we reserve the right to refuse to transport any item.

The primary purpose of luggage is to protect its contents, and it must be in a suitable container for transportation, such as a travel bag, backpack, or suitcase that can withstand transport, normal handling, and temperature changes.

Only the driver is allowed to load or unload items from the bus's luggage compartment. We recommend labeling all luggage with a name tag.

6.1. Luggage Limit

You may bring one piece of luggage per purchased ticket, weighing a maximum of 20 kg, which must be placed in the bus's luggage compartment. The size of the luggage should not exceed the dimensions of a normal suitcase or backpack (maximum total dimensions of L + W + H = 158 cm). Excessively large, unusually shaped, or space-consuming luggage may not be able to be transported on the bus. The driver has the right to leave luggage behind if it is improperly packed and/or is too large or heavy to be considered regular luggage.

6.2. Electric Scooters, Strollers, and Skis

An electric scooter or electric skateboard can be transported if the battery is built-in or securely attached, the power is turned off, and the power cannot accidentally turn on during the trip. The electric scooter must weigh no more than 20 kg and must not exceed the size of normal luggage.

Snowboards or skis (maximum length 220 cm) can be transported in the luggage compartment free of charge.

Folding strollers and prams can be transported in the luggage compartment free of charge if traveling with a child.

6.3. Additional Service: Luggage Fee

If you have more luggage than your ticket allows (1 x 20 kg), you can pay an additional luggage fee when purchasing the ticket through our online store. If you have more luggage than your ticket permits and have not prepaid the extra luggage fee, you can pay the luggage fee to the driver if there is space on the bus. It is more expensive to puchase extra luggage from driver than it is from online store. With one luggage fee you can have one extra luggage.

6.4. Hand Luggage

You may bring one small piece of hand luggage into the cabin, which must fit under the seat in front of you or on the overhead shelf.

6.5. Valuable Items

Items that should never be placed in the luggage compartment include: currency, bank and credit cards, valuable documents such as checks, bonds, or payment orders, passports, driver’s licenses, certificates, tickets, artwork, jewelry, portable electronics such as cameras, mobile phones, laptops, tablets, and other fragile items, including bottles containing liquids, as well as medications, home and car keys, and other valuables. All items transported in the luggage compartment must be packed in a way that ensures they can withstand normal handling, stacking, and possible movement in the luggage compartment during the journey. The temperature in the luggage compartment may vary.

6.6. Prohibited Luggage

We do not accept frozen or fresh meat, poultry, or fish, batteries, car tires, explosives, flammable or otherwise dangerous materials, including fireworks and fuel.

Transport of firearms is allowed under the following conditions:

The firearm is packed in its own transport case and placed in the luggage compartment.

The firearm has been rendered inoperable, for example, by removing the lock mechanism, which must be kept in a separate case from the firearm.

Ammunition may be carried in hand luggage.

The transport of other explosives (including fireworks) is prohibited.

6.7. Insuring Your Luggage

We are not responsible for the loss or damage of valuables as mentioned above. These items should be kept under the passenger’s direct supervision at all times.

We recommend that you insure your personal belongings through home or travel insurance, especially if they are valuable.

We are not responsible for any loss or inconvenience if you are denied travel based on these terms. We reserve the right to ask you to open your luggage for inspection by the driver or another company employee, in your presence, if it is deemed necessary for safety reasons.

7. Passengers with Reduced Mobility

Mobility aids weighing less than 20 kg, such as walkers and manual wheelchairs, are transported in the luggage compartment free of charge. We cannot accept mobility aids weighing more than 20 kg for safety reasons. Electric wheelchairs cannot be transported in the luggage compartment. A mobility aid may be taken into the hold, provided its length does not exceed 108 cm. Additionally, the mobility aid may be a maximum of 63 cm wide and weigh no more than 20 kg.

A person requiring assistance may travel with a companion free of charge (without a separate ticket). Upon request, an EU Disability Card with the "A" designation must be shown to the driver to confirm the need for an assistant. The assistant must be specified at the time of booking. An assistant reservation cannot be made for a premium seat with an additional charge.

Assistance dogs are always allowed to travel free of charge. The dog must wear an official harness or vest indicating its role, and you may be asked to present an ID card confirming the dog's role as an assistance animal. We recommend notifying customer service in advance so that, if possible, sufficient space can be reserved for the dog next to the owner’s seat if the dog cannot fit in the owner’s footwell or lap during the trip.

Double-decker buses are low-floor buses with a wheelchair space. Further conditions can be found in section 13.

8. Transfer Connections

We offer transfer connections only for routes that include a planned bus change as shown in our online store search results. For certain routes directly heading to the port, we have specifically noted the connection between the bus and ferry schedule.

If a customer purchases separate connections, they are responsible for ensuring there is enough transfer time between the routes. If we have not acted carelessly, we do not compensate for any damages if our bus is delayed or canceled, and the customer misses their onward connection because of this.

When traveling to an airport, at least 2.5 hours should be reserved between the bus's arrival and the flight departure. If the customer has purchased separate connections with different transport contracts, they must allow at least 1.5 hours for the transfer between the bus's arrival and the onward connection departure.

If the transfer connection, including the planned bus change, consists of OnniBus and partner company services, OnniBus's double-decker bus terms apply to the entire journey. However, traveling in a wheelchair is not possible in this case.

If a third party sells our tickets and offers a transfer connection that is not guaranteed by us or if the reservation system they use does not provide us with information about the sold transfer, we cannot guarantee the success of the transfer nor refund any additional costs that may arise due to the failure of the transfer.

9. Discounts

9.1. War Veterans

We offer war veterans journeys free of charge. Please contact our customer service for further details and to reserve a free seat. You must show your front-veteran’s, front-line service, veteran’s or fortification corps badge, a mine clearance worker’s certification from the Military Archives, or Kela card marked with “R” upon request to the driver.

9.2. Senior Discount

We offer a senior discount for passengers aged 65 and older on tickets purchased in advance from our online store or R-kiosks. Also drivers can sell tickets with discount. The discount only applies to OnniBus's own routes. The passenger must be prepared to show identification (ID card with photo, passport, photo Kela card, or driver’s license) to the driver during ticket inspection. The discount is personal. The discount percentage is dynamic and ranges from 10-25%.

9.3. Student Discount

We offer a student discount for tickets purchased in advance from our online store or R-kiosks. Also drivers can sell tickets with discount. The discount only applies to OnniBus's own routes. A valid student card must be shown to the driver during ticket inspection. The student card must include the Matkahuolto logo. Also ESN (Erasmus Student Network) cards are valid. If the student card is not presented or is invalid, the student ticket will not be accepted. The discount is personal. The discount percentage is dynamic and ranges from 10-25%.

9.4. Junior Discount

We offer a junior discount for passengers under 17 years old on tickets purchased in advance from our online store or R-kiosks. Also drivers can sell tickets with discount. The discount only applies to OnniBus's own routes. If necessary, the passenger must prove their age and eligibility for the junior price to the driver. The discount is personal. The discount percentage is dynamic and ranges from 10-25%.

10. Additional Service: OnniPikalähetys (Express parcel delivery)

The following terms apply to OnniPikalähetys in conjunction with our transport conditions. The service user agrees to both.

The cost of the service consists of the OnniBus ticket price, the express delivery service price, and the reservation fee.

OnniBus will transport the express delivery as a passenger's checked baggage. It must be handed to the driver next to the bus and picked up from the driver beside the bus. OnniBus does not provide or arrange onward transportation or temporary storage. OnniPikalähetys deliveries will not be accepted on routes with transfer connections.

Size Restrictions for Express Delivery: The weight must not exceed 20 kilograms, and the total dimensions (length + width + height) must not exceed 158 cm.

The sender of the express delivery ensures that the package clearly contains: the reservation number, the destination stop, the recipient's first name and phone number, and the sender's first name and phone number.

The sender is responsible for packing the express delivery carefully. It must not cause damage to the bus or other luggage.

The express delivery must be collected at the destination stop, and the bus must be stopped as if the recipient were boarding. If the recipient is not at the stop, the delivery will be placed in the lost-and-found. Afterward, the express delivery will be handled as lost property, like any other item left on the bus. If the express delivery is not picked up at the stop, the sender will be responsible for coordinating its delivery and for any associated costs. This may include charges for transportation or lost-and-found fees.

OnniBus reserves a reasonable amount of time to deliver the express delivery to the designated stop if the original schedule is delayed due to reasons attributable to OnniBus.

OnniBus will never deliver express deliveries to home or any other addresses. Deliveries will only be made to OnniBus's designated stops.

The sender must submit any complaints in writing to OnniBus within one day of the delivery time.

Compensation for Damages: OnniBus’s responsibility and liability for compensation are determined according to the road transport Agreement Act. Loss or damage to the delivery will be compensated according to the actual loss, up to a maximum of 20 euros per kilogram as specified by road transport law. OnniBus's liability for damages due to delayed delivery is limited to the aforementioned transport unit's freight price: 20 euros per kilogram.

The number of express deliveries per trip is currently limited (2 units per trip). One booking can contain only one express delivery.

Discounts such as senior, junior, or student discounts cannot be applied to the reservation. The reservation can only be made in advance through our online store, not from the driver or R-kiosk.

The sender is liable for damages if the express delivery causes harm to the driver, the bus, other luggage in the cargo hold, or third parties.

We do not transport prohibited items or substances. OnniBus and its employees will prevent the transportation of items if they contain prohibited substances. We reserve the right to ask you to open the package for inspection by the driver or other company staff if deemed necessary for safety reasons. Prohibited items and substances include, but are not limited to:

Narcotic medications, drugs, and counterfeit products
Fresh food
Plants
Valuable documents and securities (e.g., cash, credit/debit cards, vouchers, tickets)
Valuable items (e.g.jewelry, gemstones, authentic pearls, oriental rugs, watches, antiques, artwork)
Weapons, firearm parts, and replicas
Tobacco, alcoholic beverages, tires, temperature-sensitive items
Dead or live animals
Hot or cold substances
Human remains
Batteries from devices
Solid and liquid explosives (e.g., ammunition, fireworks, pyrotechnic products)
Flammable and non-flammable gases (e.g., aerosols, butane, gas cylinders)
Flammable liquids (e.g., alcohol, certain perfumes, gasoline, fuels)
Asbestos, saw blades, strong magnetic materials, vehicles
Corrosive substances, paints, rust inhibitors, cleaning liquids, mercury, battery fluids
Highly flammable materials (e.g., glues, hair/textile dyes, toxins, bleach)

OnniBus tickets do not allow changes or refunds. This also applies to OnniPikalähetys. If a package is not accepted for transport due to the conditions above, OnniBus will not offer compensation for the resulting inconvenience.

11. Guaranteed Connection Helsinki-Estonia-Latvia-Lithuania-Poland in collaboration with Tallink and LUX Express

The following terms apply to the guaranteed connection in combination with our transport terms and conditions. The service user agrees to both.

The reservation must be made at least 72 hours before the start of the first leg of the trip. The reservation can only be made through the OnniBus online store.

When making the reservation, entering a phone number with the country code is mandatory in the OnniBus online store. Without a phone number, OnniBus customer service will not be able to reserve the ferry trip.

When making the reservation, the name must be entered exactly as it appears on the travel document. Only one passenger needs to provide their first name, last name, email, and phone number during the reservation process.

Once the reservation is made on the OnniBus online store, the customer will immediately receive an OnniBus ticket by email. OnniBus customer service will then handle the ferry trip and LUX Express bus ticket bookings based on the customer's reservation details. If the partner's departures are sold out, customer service will contact the customer, and the customer is entitled to a full refund if a suitable replacement departure cannot be found within the partners' schedules.

The ferry ticket and LUX Express bus ticket will be sent to the customer in separate emails no later than the evening before the trip. If the ferry and LUX Express bus tickets are not visible within 24 hours of making the reservation, the customer must email customer service at info@onnibus.com.

By purchasing the guaranteed connection from OnniBus’s website for trips outside Finland, where part of the trip is by ferry, the customer is responsible for entering missing travel details and checking in at the ferry terminal via kiosks at least 20 minutes before departure. Check-in and detail entry can also be done 24 hours in advance on the Tallink Silja Line website.

The ferry trip cannot be purchased separately; it must always be purchased with the bus trip.

The passenger is responsible for having a valid travel document, such as a passport or ID card. A driver's license is not a valid travel document. No compensation will be provided if the trip is hindered due to the lack of travel documents.

In the event of an accident, mishap, or damage/loss of luggage while traveling with a partner, the partner is responsible for compensating these in accordance with their own transport conditions. You can read more about the LUX Express terms here and the Tallink terms here.

If a reservation cannot be made for the ferry or LUX trip due to them being sold out, the customer is entitled to a refund for the ticket.

Available discounts:

Senior and junior discounts on the OnniBus trip and the LUX Express trip
Student discount only on the OnniBus leg of the trip

We do not transport bicycles or pets on this connection.
OnniTurva insurance is not available and tickets are non-changeable.
Wheelchair spaces cannot be reserved for the LUX Express bus trip.
The assistant must have their own ticket.

12. Guaranteed Connection in Cooperation with Viking Line

The following terms apply to the guaranteed connection in combination with our transport terms and conditions. The service user agrees to both.

The reservation must be made at least 72 hours before the start of the first leg of the trip. The reservation can only be made through the OnniBus online store.

When making the reservation, entering a phone number with the country code is mandatory in the OnniBus online store. Without a phone number, OnniBus customer service will not be able to reserve the ferry trip. When making the reservation, the name must be entered exactly as it appears on the travel document.

Once the booking is completed in the OnniBus online store, the customer will immediately receive their OnniBus bus ticket via email. For the ferry trip, we require a contact phone number, an email address, and the first and last names, dates of birth, and nationalities of all passengers. After the booking is completed, OnniBus will contact the customer via email to collect these required details.

Once the necessary information has been submitted to OnniBus customer service, we will take care of reserving the ferry ticket with Viking Line based on the provided details.

The ferry ticket will be sent to the customer in a separate email no later than the evening before the departure. If OnniBus customer service has not contacted the passenger by email within 24 hours of booking, the customer must contact us at info@onnibus.com.

Passengers are responsible for completing check-in either online via Viking Line’s website or at the ferry terminal. Check-in closes 30 minutes before the ferry’s departure, and boarding closes 20 minutes before departure.

The passenger is responsible for having a valid travel document, such as a passport or ID card. A driver's license is not a valid travel document. No compensation will be provided if the trip is hindered due to the lack of travel documents.

In the event of an accident, mishap, or damage/loss of luggage while traveling with a partner, the partner is responsible for compensating these in accordance with their own transport conditions.

If the ferry is sold out and a reservation cannot be made, the customer is entitled to a full refund of the ticket.

Only junior discounts are available for Viking Line ferry travel. If the journey also includes an OnniBus segment, additional discounts (senior, student, group) may apply to the bus portion.

We do not transport bicycles or pets on this connection.
OnniTurva insurance is not available and tickets are non-changeable.
Assistants must have their own travel ticket.

13. Complaints

13.1. Cancellations, Delays, and Compensation Policies

If a bus route longer than 250 km is canceled or delayed by more than 2 hours, EU Regulation (EU) No. 181/2011 on the rights of passengers in bus and coach transport will apply. A summary of these rights is presented separately in our terms and conditions.

Compensation can also be requested for smaller delays and/or trips under 250 km through our customer support. These will be handled on a case-by-case basis.

We do not compensate for loss of earnings in the event of a delayed service.

No refund will be issued for reserved seats if we must use a replacement vehicle and the reserved seat is unavailable. An exception is made for paid seats, where we will refund the paid amount if a replacement vehicle is used and the paid seat is not available. We do not refund the cost of a paid seat if the passenger later changes to a free seat.

If a passenger is not satisfied with the service provided, they may request compensation by contacting our customer service.

Compensation requests must be made within a reasonable time after detecting the error.

If a compensation or reimbursement issue is not resolved to the passenger's satisfaction, they may escalate the issue to the Consumer Disputes Board for resolution.

Consumer Disputes Board PO Box 306 00531 Helsinki Phone: +358 10 366 5200 Email: kril@oikeus.fi

13.2. Accident Cases and Compensation

We have traffic insurance that covers our legal liabilities. All legal liabilities regarding third-party property damage and personal injury are covered.

Our maximum liability for the loss or damage of passengers' luggage is 300 €.

We are not responsible for the loss or damage of hand luggage or valuables except in the case of an accident, as stipulated in the European Parliament and Council Regulation (EU) No. 181/2011. Valuables include currency, valuable securities such as checks, bonds, or payment orders, passports, driver’s licenses, certificates, jewelry, portable electronics such as cameras, mobile phones, laptops, tablets, and other fragile items, as well as medications and keys. Passengers are responsible for supervising their hand luggage and valuables and securely placing them to protect them throughout the journey.

We recommend passengers to insure their luggage, especially valuable items, for all typical risks up to the full replacement value of the luggage and without any excess.

Loss or damage to luggage must be reported immediately to the driver.

Operational reasons, force majeure, and, for example, the use of replacement vehicles, may result in some services (e.g., Wi-Fi, toilets, and power outlets) not being available. In such cases, we are not responsible for compensation for services that were unavailable.

These additional terms apply when travelling with a double-decker bus

14. Wheelchair Space

Each OnniBus double-decker bus has one wheelchair space for the safe transport of a wheelchair. The wheelchair space must be reserved in advance by calling our wheelchair service number at 044-705 7110 or by sending an email to info@onnibus.com at least 36 hours before departure. If there are no available wheelchair spaces at the time of the call, we cannot offer the service.

A wheelchair with a confirmed spot in the bus will be secured in the lower level passenger cabin for the duration of the journey. If the wheelchair cannot be safely secured with all the required straps due to the wheelchair's dimensions, we may have to refuse to transport the wheelchair, as we cannot guarantee the safety of the transport. In such cases, we will refund the customer’s ticket price. The maximum dimensions for a wheelchair allowed on the bus are: length 120 cm, width 70 cm, and height 109 cm. The wheelchair's weight must not exceed 85 kg (ISO 10542 standard).

15. Bicycles

We only transport folding bicycles that can be folded into a compact size and packed into a transport bag.

16. Pets

Dogs or other animals are not allowed on OnniBus double-decker buses.

However, guide dogs and assistance dogs are always allowed on board free of charge. The guide or assistance dog must wear an official vest or harness indicating its role. We recommend notifying our customer service about the guide dog in advance, so that, if possible, sufficient space can be reserved for the dog next to the owner’s seat, if the dog cannot fit into the owner’s footwell or lap during the journey.

17. Purchasing a seat next to your own

In double-decker buses, it is possible to reserve an adjacent seat as empty by using the promotional code EXTRA during the booking process.

A two-seat reservation made with the EXTRA code allows one person to travel, but they can bring two pieces of luggage. The discounted seat cannot be added to the ticket retroactively. The discount is only available through the OnniBus online store.

The discount is 25% per seat, and the price depends on the pricing at the time of booking. The discount cannot be combined with other discounts or offers and applies only to standard-priced tickets. The discount does not apply to extra charges for more comfortable seats.

When selecting seats from the seating chart, adjacent seats must be chosen. It is important to note that the booking system may automatically suggest seats that are not next to each other.

18. Fleet

The buses are low-floor buses. There is an option to charge mobile devices: some buses have USB ports, while others have standard power sockets. The buses are equipped with WC, wireless internet, and air conditioning.

Operational reasons, force majeure events, and the use of backup vehicles may cause some services (e.g., wifi, toilet, power sockets) to be unavailable. In such cases, we are not responsible for compensating services that we could not provide.

These additional terms apply when travelling with a single-decker bus

19. Additional Service: Bicycles

A bicycle space must be reserved and paid for at the time of ticket purchase through our online store. Bicycle spaces are limited (1-2 per trip). If a space for the bicycle has not been reserved at the time of ticket purchase, we cannot confirm a space for the bicycle. In such cases, the possibility of transporting the bicycle can be confirmed by asking the driver. If purchased from the driver, the bicycle fee is higher compared to booking in advance.

20. Additional Service: Pets

OnniBus’s single-decker buses allow the transport of regular and harmless pets accompanied by their owner and at the owner’s responsibility. A pet fee is charged for pets of all sizes on every trip. The fee is cheaper if paid in advance through the online store at the time of ticket purchase compared to purchasing it from the driver. We recommend booking a space for your pet in advance, as there are limited spaces available on each trip (10 spaces).

We recommend transporting small pets in a suitable carrier, box, or bag that fits in the foot area. Reptiles and rodents should be transported in a tightly sealed, animal-specific transport box.

Pets can travel on the bus floor or in the owner's lap. Pets are not allowed to travel on the bus seats, in the aisle, or roam freely on the bus. Pets must not take up another passenger’s foot space. If the pet is large enough to occupy more space than the owner’s own foot space, a regular ticket must be purchased for the pet either through the online store or from the driver in addition to the pet fee.

Pets will be seated at the back of the bus, and passengers with allergies may be seated at the front of the vehicle.

Guide dogs and assistance dogs always travel for free. Guide or assistance dogs must wear an official vest or harness indicating their role. We recommend informing our customer service in advance about the guide dog so that a sufficient space can be reserved next to the owner’s seat if the dog cannot fit in the owner’s foot space or lap during the journey.

If a highly allergic passenger is on board, the pet may be denied entry to the bus. In this case, both the pet ticket and the travel ticket will be refunded if they are unused. Guide and assistance dogs cannot be denied entry.

21. Fleet

The buses are not fully accessible, as passengers must climb a few steps to board. Only some buses have charging facilities for mobile devices: some buses have USB ports, some have standard power sockets, and some have no charging facilities at all. The buses are equipped with WC and air conditioning, and some buses also offer wireless internet.

Operational reasons, force majeure events, and the use of backup vehicles may cause some services (e.g., wifi, toilet, power sockets) to be unavailable. In such cases, we are not responsible for compensating services that we could not provide.

These additional terms apply when travelling with Lux Express by OnniBus:

22. Bicycles

We only transport folding bicycles that can be folded into a compact size and packed into a transport bag.

23. Pets

LUX Express by OnniBus allows the transport of regular and harmless pets accompanied by their owner and at the owner’s responsibility. A pet fee is charged for pets of all sizes on every trip. The fee is cheaper if paid in advance through the online store at the time of ticket purchase compared to purchasing it from the driver. We recommend booking a space for your pet in advance, as there are limited spaces available on each trip (5 spaces).

We recommend transporting small pets in a suitable carrier, box, or bag that fits in the foot area. Reptiles and rodents should be transported in a tightly sealed, animal-specific transport box.

Pets can travel on the bus floor or in the owner's lap. Pets are not allowed to travel on the bus seats, in the aisle, or roam freely on the bus. Pets must not take up another passenger’s foot space. If the pet is large enough to occupy more space than the owner’s own foot space, a regular ticket must be purchased for the pet either through the online store or from the driver in addition to the pet fee.

Guide dogs and assistance dogs always travel for free. Guide or assistance dogs must wear an official vest or harness indicating their role. We recommend informing our customer service in advance about the guide dog so that a sufficient space can be reserved next to the owner’s seat if the dog cannot fit in the owner’s foot space or lap during the journey.

If a highly allergic passenger is on board, the pet may be denied entry to the bus. In this case, both the pet ticket and the travel ticket will be refunded if they are unused. Guide and assistance dogs cannot be denied entry.

24. OnniPikalähtys

No parcel services available

25. Fleet

The buses are not fully accessible, as passengers must climb a few steps to board. There is no wheelchair space available in the passenger compartment. There is an option to charge mobile devices. The buses are equipped with WC, wireless internet, and air conditioning. Each seat has screen to watch onboard entertainment. Complimentary headphones are available from the driver.

Operational reasons, force majeure events, and the use of backup vehicles may cause some services (e.g., wifi, toilet, power sockets) to be unavailable. In such cases, we are not responsible for compensating services that we could not provide.

Last updated: 16.2.2026

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