Plans changed? Update your ticket easily yourself — OnniBus tickets always come with a change option.
Contact us
On the travel updates we inform about delays and exceptions.
We aim to send a text message and an email for delays of more than 20 minutes to those who have reserved a ticket.
Lost items can be inquired from the Suomen Loytötavarapalvelu (rest of Finland) and Suomen Loytötavapriste (Kamppi, Helsinki).
If you don't find the answer to your question or you need additional information regarding OnniBus services, please don't hesitate to contact us. Our customer service is here for you! You can also read our frequently asked questions.
Customer service phone number:
0600 02010 (1,01 € / minute)
info@onnibus.com
Customer Service Opening Hours:
Mon-Fri 8-21
Sat 9-19
Sun 10-21
We handle all complaints via email.
Useful information
When calling from a foreign number or from outside Finland, please call +358 600 02010
If you want to book a trip for a person with limited mobility, a guide dog or an assistant, please call +358 44 705 7110 during working hours (local network charge)
Should you not receive your booking confirmation after payment, your bus is late or experience any problem caused by OnniBus.com, please call 010 323 6000 during working hours (local network charge)
My bus did not arrive and I cannot reach customer service. Check here what you can do (click 'bus stops & routes').
Job opportunities are displayed on our recruitment page.
When contacting OnniBus customer service, the contact details and details relating to handling the contact will be stored by OnniBus.com.
Details may be found on Privacy Policy.
Details may be found on Privacy Policy.
